help & faq

Have questions about your order? We’re here to help!  

Customer Service Hours:  
Monday – Friday | 9:00 AM – 5:00 PM  
(Closed weekends and holidays)

Email: sales@shkoop.hr

  1. Ordering & Payment

    How to Place an Order
    1. Select Your Beers – Choose your favourites in multiples of 12 cans (full boxes only).  
    2. Proceed to Checkout – Review your cart and click "Checkout."  
    3. Apply Discounts (if any) – Enter your coupon code and click "Apply Coupon."  
    4. Enter Shipping & Billing Details – Ensure country selection is correct.  
    5. Complete Payment – Click "Place Order" and follow secure payment instructions.  

    Once confirmed, you’ll receive an order confirmation via email. For any issues, contact sales@shkoop.hr.
    Payment Methods  
    We accept:  
    - Visa, Mastercard, American Express, Diners, Discover  
    - Secure payments processed via WSPay.  

    Minimum Order  
    - 12 cans (1 full box) – Orders must be in multiples of 12.  

  2. Order Issues

    - Faulty/Expired Item?  
      Check the can’s packaging date. If expired, contact us immediately.  

    - Damaged Delivery?  
       Send photos of affected cans to sales@shkoop.hr.  

    - Wrong Item Received?  
       Let us know—we’ll resolve it promptly.  

    - Need to Amend/Cancel?  
       Contact us within 24 hours (or before order processing).  

    - Technical Issues?  
       Report website problems to sales@shkoop.hr.

  3. Delivery Information

    Croatia
    - Mainland: Delivered within 1 business day after tracking confirmation.  
    - Islands: Contact us for estimated delivery times.  
    - Tracking: GLS Croatia

    European Union (Coming Soon!)  
    - Track your shipment via DHL Parcel.  
    - Missed delivery? The courier will arrange a free re-delivery.  
    - Transit Times: Check DHL Freight Calculator 

    Still need assistance? Email us at sales@shkoop.hr.

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